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PRODUCT DETAILS

Welcome to the Ziff Davis Enterprise Web Buyer's Guide, a comprehensive directory of over 30,000 IT products and solutions. The Web Buyer's Guide includes complete product listings, plus reviews, user ratings, research and other key decision-making tools, all designed to help you make smarter technology buying decisions.


Requested Product:

Contact Center Optimizer

 from IBM

Description:
The Contact Center Optimizer telecommunications solution helps create a consistent and personalized service experience for customers via their communications channel of choice. Customers can manage accounts by traditional telephone, Web browser, PDA, or cell phone.

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