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COMPANY DETAILS
Company Name

UCN
Contact Information 14870 Pony Express Road

Bluffdale, UT   84065
United States,
801-320-0002

Info@ucn.net
Website http://www.ucn.net
Business Description UCN delivers affordable, hosted business communications services – priced to meet the needs of the smaller business but designed to meet the requirements of larger businesses.
Product Description The UCN product offering, which combines long distance service (over the UCN VoIP network) with pre-integrated, contact handling applications embedded within the network, enables UCN to offer advanced contact handling services at an affordable price, billed by-the-month.
Products
inContact
White Paper
Hosting for Business Continuity in Times of Interruption
This whitepaper will examine the case for hosted customer interaction centers, highlighting the ability of hosted service providers to deliver high levels of business continuity through resilient systems. In addition, a case study will illustrate how an organization can continue to provide an uncompromised level of service to its end-users during a period of business interruption.
Managing a Remote Work Strategy
This white paper examines how remote work strategies are not only the best defense to avoid disasters, but that they also have the added benefit of keeping jobs on-shore, increasing individual and organizational productivity, and addressing urban congestion and pollution as well as helping ensure continuity of operations.
Case Study
inContact to Support Customer Support System for Sonos, Inc.
Sonos, Inc., the developer of the award-winning Sonos Digital Music System, selected the inContact service solution to support its technical support and sales agents located in geographically dispersed offices. The inContact product provides Sonos with a unified contact handling system, helping the company cost-effectively deliver world-class service.
inContact: the Right Prescription for RxAmerica to Save More Than $1 Million
This case study examines inContact as a solution that delivers sophisticated IVR, call routing and automated survey system across nine locations.
inContact: Washington State
Thought you had to go “VoIP” to gain access to advanced telephony features at affordable costs? So did evaluators on the Washington State 211 project. They discovered a more affordable alternative.
Webcast
How to Deliver World Class Service on a Limited Budget
Sonos is a premium-brand, consumer electronics product manufacturer...and a startup. They had limited capex budget but a seasoned management team that knew what world class customer support involved. The challenge - find a call center supplier that could enable them to deliver premium support.
Research Report
Telework Benchmarking Study
The objective of this study is to identify the best practices of public and private sector organizations with large-scale telework programs to better understand how their programs were created and how they have grown. The criteria used to evaluate best practices include program development and administration, implementation, technology and equipment, and program evaluation.
Technology Brief
Is Your Company Contact Experience Helping or Hindering Sales
UCN will improve the productivity of your contact handling team and quality of your customer contacts. Deploying the UCN inContact suite of advanced contact handling applications is a low-risk/high-reward decision for any company seeking to improve customer satisfaction and at the same time lower the cost of operations.
Product Demo
Integrate Your CRM/DB with Your Call Handling System
Watch a 1-minute demo of inControl - a rapid application development tool design to help IT keep pace with the business unit demands for new applications.
Company Type PUBLIC


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