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Call Center


Research the latest in call center technologies, tools and techniques. Our buying guide offers products and complementary search tools that offer you expert buying advice and the latest news and reviews to help you with your selection.

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297 Product(s) Found. Page 1 of 30


CATEGORY LEADER
Avaya Business Advocate  from Avaya
Avaya Business Advocate (formally CentreVu® Business Advocate) balances a company's segmentation policies with the needs of each caller to match the right call with the right agent, at the right time. 


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FEATURED PRODUCTS
Cisco CallManager Express  from Cisco Systems
Cisco® CallManager Express is a solution embedded in Cisco IOS® Software that provides call processing for Cisco IP phones. 



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Unified Messaging  from FrontRange Solutions
With this product, your high-value, third-level employees and mobile staff members can retrieve voicemail via e-mail and e-mail via phone.  



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eCare  from Netopia
By leveraging the Internet as an effective channel of communication, companies around the world are using Netopia's eCare to dramatically improve customer satisfaction, while reducing service cost. With fast remote desktop control, dynamic chat, Web page push, and file transfer capabilities, eCare enables help desk and call center representatives to interact with customers, resulting in faster call handling and improved customer service. 

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Customer Relationship Management  from PeopleSoft
A solution that is fast to implement, is easy to use, and delivers smart business processes for improved customer loyalty and profitability. 



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PRODUCT NAME AND DESCRIPTION
1Click Customer Support - Help Desk  from EB Suite
EB Suite provides a Customer Service Help Desk module that help you track and service your Customers, manage Service Requests and Cases, publish Knowledge and Solutions.  
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1Click Sales Force Automation  from EB Suite
EB Suite provides sales automation that goes beyond just knowing who to call.  
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1e-AGENT Call Center Message Transfer  from OPC Marketing
SpitFire`s e-AGENT Product (a component of SPITFIRE v10TM) is a Web-based call transfer agent.  
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24-Station Call Monitoring Unit  from OPC Marketing
The 24-Station Monitoring Unit allows supervisors to monitor, train, motivate, even assist sales personnel, customer service staff or telemarketing representatives without disrupting the activity at their work station.  
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4PSA VoipNow Professional edition  from Rack Soft
4PSA VoipNow is the leading IP PBX software for Internet and hosting service Providers, call centers and enterprise. Easy to use and deploy, 4PSA VoipNow softswitch helps you increase productivity and reduce phone bills. It is used to deliver advanced telephony services, like intelligent call routing, prepaid and postpaid billing, IVR s, voicemail, calling card, callback, conferences and call queues.  
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ACD  from Noble Systems
The Noble Systems ACD provides a unified solution for managing multi-media inbound communications within a universal queue.  
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ACD Manager  from Computer Telephony Solutions
ACD Manager helps any size contact center or group maintain service level goals by monitoring and optimizing call traffic for automatic call distribution groups.  
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ACom Enterprise Software Application  from Alert Communications
The ACom Enterprise Software Application offers cost-effective customer relationship management solutions for business applications.  
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ActionProgram Manager  from Project Remedies Inc.
Only program management, resource management and time and expense tracking system developed on a workflow engine, Remedy's AR System. Only PM system that interfaces with Asset Mgt.  
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Activ Analytics  from Voice Print International
Activ Analytics is a powerful enterprise-level solution for collecting data and presenting real-time and historical performance information to agents, managers, and executives within the call center environment.  
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