Outsourcing Buying Guide:
Product and Software Reviews, White Papers, News and Buying Advice
Outsourcing has become one of the biggest trends in business today, and given the success companies have had using it for reducing costs and increasing productivity, it shows no signs of slowing down. As offshore outsourcing becomes more of a mainstream occurrence, businesses will continue to evaluate what IT functions can be outsourced most effectively, and which should remain in-house to tackle larger, strategic projects. From contracting decisions through ongoing management, the Outsourcing Buying Guide is a valuable resource for anyone involved in the information technology outsourcing process. Whether making decisions to outsource procurement, software development, software testing, or tech support, you can learn what you need to know before starting, how to assess cost, benefit, and risk; and how to select suppliers and vendors.
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GM`s Ralph Szygenda Drives IT Innovation
In an interview with eWEEK, the General Motors CIO speaks candidly about the payoff on his big outsourcing bet two years ago and how IT will impact the auto maker's future during troubled economic times....
TAKE CONTROL OF REMOTE COMPUTERS Support, configure and install applications and updates remotely for greater efficiency.
Shell Outsourcing 3,000 IT Jobs
In a three-part outsourcing deal valued at more than $4 billion, Shell expects to keep layoffs to a minimum....
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EDS Sales Rise as Profits Fall
The outsourcing giant said an early retirement program cut into net income....
See how EASY REMOTE SUPPORT can be. Try WebEx FREE! DELIVER SUPPORT MORE EFFICIENTLY. Remotely Control Applications. Leap Securely through Firewalls!
Nearshoring: Outsourcing Close to Home
Top outsourcing destinations have included India, Russia and China. Now, it's Mexico, according to Claudio Muruz aacute;bal, CEO of IT Consultant and Systems Integrator Neoris, who talked with Mike Vizard for this IT Link podcast....
IMPROVE YOUR SUPPORT EFFICIENCY WebEx lets you remotely control, configure and install applications and updates more efficiently.
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The Outsourcing Buying Guide is a powerful way to isolate and compare the systems, services, partners and technologies you’ll need to implement an outsourcing strategy for your organization. This wealth of information has been grouped into specific categories like call center outsourcing, CRM outsourcing and technical support outsourcing to make your research faster and more efficient. You’ll be able to:
- Find call center outsourcing vendors that offer multilingual customer service, operator service, emergency dispatch, call handling, call escalation, intelligent network routing, custom reporting, automated outbound calling, and other key services.
- Analyze CRM outsourcing vendor capabilities, infrastructure, security systems, costs and benefits.
- Identify, evaluate, and select IT outsourcing resources for remote network support, data centers, desktop management and support, service desks and application management.
- Research 24 x 7 technical support outsourcing services, including telephone, e-mail and web-based installation support, up-and-running support, troubleshooting, and “how to” support.
For any company seeking to utilize outsourcing to increase efficiency and strengthen their bottom line, the Outsourcing Buying Guide can play a big part. Select from the areas above to begin your search through comprehensive product listings, editor and user ratings, white papers, vendor profiles, news and reviews. |
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